Support

We usually answer within two working days, in English or German.

Gerok Plus and Pro

Cancel or change your subscription

In Gerok, go to Profile and tap Manage next to your plan. Or on your iPhone, open Settings › your name › Subscriptions › Gerok. Cancel at least 24 hours before the period ends to avoid the next charge; your plan stays yours until then. To move from Plus to Pro, tap Upgrade to Gerok Pro in Profile.

Restore a purchase

Open Gerok Plus in the app and tap Restore Purchases, signed in with the Apple Account you bought it with.

Ask for a refund

Apple handles payments and refunds. Request one at reportaproblem.apple.com.

Your account and data

Delete your account

In Gerok, go to Profile › Delete Account. This deletes your stories, recordings, progress, saved words and private voice for good. It doesn’t cancel Gerok Plus or Pro; cancel that with Apple first.

Get a copy of your data

Write to privacy@gerok.app from the email address of your account. We send you your stories, recordings and progress within one month.

Remove your private voice

Profile › Story voice › Remove my voice. We delete it at ElevenLabs too.

Change the language you record in

Profile › Recording language. Gerok itself stays in English.

Report a problem

Tell us about a bug, a wrong score, a story that went wrong or content you believe is illegal at support@gerok.app. For illegal content, include where you saw it and why you think it is illegal; see the Terms.

This address is also our single point of contact for users and authorities under the EU Digital Services Act.